Shipping policy
At PetlivoClean, we are proud to offer FREE shipping on all orders worldwide.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it has been placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your selected address.
During peak seasons, holidays, or promotional periods, processing times may extend up to 7 business days.
Estimated Shipping Times
🇺🇸 United States
7–10 business days
🌍 International Orders
10–15 business days
Please note that shipping times are estimates and may vary depending on your location, customs processing, and local courier services.
During peak periods and holidays, shipping carriers may experience delays in transit times and tracking updates that are outside of our control. International shipments may also be subject to customs inspections or delays, which can increase overall delivery times.
Order Changes & Accurate Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Incomplete or incorrect shipping details may result in processing delays or order cancellation. If our system detects an issue with your address, our support team may contact you via email within 3 business days to verify your information. If we do not receive a response within this timeframe, we reserve the right to cancel the order.
If you notice an error in your shipping details, please contact us within 24 hours of placing your order at:
While we will do our best to accommodate changes, we cannot guarantee modifications after this period.
Delayed Deliveries
At PetlivoClean, we understand the importance of receiving your order on time and we work hard to ensure prompt shipping. However, delays may occasionally occur due to circumstances beyond our control.
Examples of possible delays include:
- Severe weather conditions
- Transportation disruptions
- Customs clearance delays
- Courier service interruptions
- Payment verification issues
- Address verification problems
- Product availability issues
If any issue arises that may delay your shipment, we will notify you as soon as possible and provide updates regarding your order status.
Please note that PetlivoClean is not liable for shipping delays caused by external factors beyond our control, and we cannot guarantee exact delivery dates.
Lost or Stolen Packages
We understand how frustrating lost or stolen packages can be. Once an order has been handed over to the shipping carrier, it is under the responsibility of the courier service.
If your package is lost or stolen, please contact us at:
We will do our best to assist you and help coordinate with the courier company.
We also recommend filing a claim directly with the courier, as most shipping providers have procedures in place for lost or stolen packages.
Please note:
- PetlivoClean is not responsible for lost or stolen packages once they are in transit.
- Lost or stolen packages are not covered under our refund policy.
- In certain situations, we may offer a replacement depending on the circumstances.
If the courier is unable to locate the package, you may also consider filing a police report.
Shipping Policy Changes
PetlivoClean reserves the right to update or modify this Shipping Policy at any time without prior notice.
By purchasing and continuing to use our products, customers agree to the terms outlined in this Shipping Policy, including any future modifications.
We encourage customers to review this page periodically to stay informed of any updates that may affect their orders.
If you have any questions regarding our Shipping Policy, please contact us at: