Return and refund policy
At PetlivoClean, we want you to shop with confidence. That’s why we offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- In its original packaging
- With tags attached
- Accompanied by the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Returns should be sent to the following address:
1942 Broadway St. STE 314C
Boulder, CO 80302
United States
If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at:
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- Your item is defective
- Your item arrived damaged
- You received the wrong item
We will evaluate the issue and work quickly to make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods and beauty products
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item qualifies for a return, please contact us before initiating the process.
Please note that we also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to exchange an item is to return the original item first. Once your return has been accepted, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must still be:
- Unused and unworn
- In its original packaging
- With tags attached
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: