Privacy policy
Last Updated: May 14, 2026
At PetlivoClean, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website, make a purchase, or otherwise interact with our services.
Our store is powered by Shopify, which enables us to provide our products and services to you.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.
Depending on how you interact with our services, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Purchase and transaction history
- Account login details
- Wishlist and cart activity
- Customer support communications
- IP address and device information
- Browser and network information
- Usage and interaction data
How We Collect Information
We may collect personal information from:
Directly From You
When you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to marketing communications
- Use our website or services
Automatically
Through:
- Cookies
- Browser technologies
- Device identifiers
- Website analytics tools
From Third Parties
Including:
- Payment processors
- Shipping providers
- Marketing partners
- Shopify and related service providers
How We Use Your Information
We may use your personal information to:
Provide Our Services
Including:
- Processing orders and payments
- Shipping products
- Managing returns and refunds
- Providing customer support
- Managing your account
Improve Your Shopping Experience
Including:
- Remembering your preferences
- Recommending products
- Improving website functionality and performance
Marketing & Advertising
Including:
- Sending promotional emails
- Displaying personalized advertisements
- Informing you about new products or offers
You may unsubscribe from marketing communications at any time.
Security & Fraud Prevention
We use information to:
- Detect fraud
- Protect accounts and transactions
- Maintain platform security
- Enforce our policies and terms
Legal Compliance
We may process information to comply with applicable laws, regulations, legal requests, or investigations.
How We Share Your Information
We may share your information with trusted third parties, including:
- Shopify and Shopify-related services
- Payment processors
- Shipping and fulfillment partners
- Customer support providers
- Analytics and advertising partners
- Legal authorities when required by law
We may also share information during business transfers such as mergers, acquisitions, or asset sales.
Shopify & Third-Party Services
Our store is hosted by Shopify.
Information submitted through our website may be processed by Shopify and third-party providers located in countries outside your own.
To learn more about how Shopify handles personal information, please review the:
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Save your preferences
- Analyze website traffic
- Personalize advertisements
You can manage cookie preferences through your browser settings.
We also recognize the Global Privacy Control (GPC) signal where required by law.
Learn more at:
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.
We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete the information.
Data Security & Retention
We implement reasonable security measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- The right to access your data
- The right to correct inaccurate information
- The right to request deletion
- The right to data portability
- The right to opt out of targeted advertising
- The right to withdraw consent where applicable
You may exercise your rights by contacting us at:
Residents of the European Economic Area (EEA) and the United Kingdom may also have additional rights under applicable privacy laws.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required by law, we rely on approved legal mechanisms for international data transfers, including Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
PetlivoClean
Email: support@petlivoclean.com